What should be avoided when handling a complaint about service quality related to aviation operations?

When handling a complaint about service quality related to aviation operations, it is important to avoid actions that could exacerbate legal issues or customer dissatisfaction. Towing aircraft without legal grounds is a practice that can lead to significant liability and violation of regulations. Without a proper legal basis, such an action could infringe on possession rights and create potential legal disputes. This not only reflects poorly on the service provider but can also lead to costly legal ramifications and heightened customer dissatisfaction.

By not having the appropriate justification for towing an aircraft, the operator risks not only the loss of trust from customers but also the potential for regulatory scrutiny or enforcement actions from aviation authorities. Overall, ensuring that all operations are conducted within legal frameworks helps maintain professionalism and trust in aviation operations.